Refund Policy

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Please inspect your ticket details immediately. Travel Agency is not responsible for any errors 12 (twelve) hours after receipt.

  • Change Rules
    • Changes (travel dates): All Changes will incur an administrative fee from the airline and agency in addition to the fare change.
    • Changes (name): All tickets are non transferable. All Changes will incur an administrative fee from the airline and agency in addition to the fare change.
    • Cancel / Refund: Not allowed.

Flight Rules and Restrictions

  • Casablanca travel services advises all passengers to ensure to have all travel documents including Passports, and required visas issued and presented at the time of travel.
  • Casablanca travel advises all passengers to review your tickets and itinerary upon receipt. All times shown in the itinerary are local times.
  • All passengers are recommended to be present at the airport 3 hours prior to departure for international departures, and 2 prior to domestic travel.
  • All International flights must be confirmed 72 hours prior to departure.

All tickets returned for refund or reissue in addition to any applicable airline charges.

  • Casablanca travel services does not assume responsibility for and will not compensate passengers for travel interruptions caused by matters beyond our control including those caused by Acts of God and Nature, overbooking and or changes made by carriers/hotels/car rental companies/tour operators, etc.
  • Casablanca travel services has made passenger completely aware of the importance of travel insurance and the conditions that apply to tickets.
  • Casablanca travel services will not be responsible for any expense incurred as a result of refusal to purchase travel insurance.
  • Please make a note of this number or print this email for your records. This is a confirmation of your booking request. We will send you the eTicket Receipt shortly. 

Booking/Change/Cancellation:

I have been advised of potential change/cancellation charges that may be implemented by the supplier and/or agency in the event that I choose to cancel or change my booking after making the initial deposit either over the phone, in person or this online form.

  • I have been advised about the Flight Rules and Restrictions implemented by the suppliers, understand it, and agree to it.
  • Ticket and fare are valid only as issued. These tickets are non­refundable and non­changeable. If allowed, fees will apply for 
    any changes.
  • All changes must be made prior to your schedule departure.
    Airlines may change their penalty fees without notice. If you are unable to travel, you must call the travel agency or the  
    airline prior to your scheduled departure and cancel your flights. Your ticket will have no refund/reissue value if you "NO­SHOW" for any of your flights.
    Please reconfirm your flights with the airline 3 (three) days prior to each travel date.
    Passengers are responsible for verifying that their Passport is valid 6 (six) months beyond the scheduled return date, as well as any Visa requirements for each destination.
  • If you cancel a refundable airline tickect, a 400$ will be dedecuted from your intial payment.
  • If your tickect is changable, you will be charged 150$ on royal air maroc plus the fare differnce. note the penalities differ from an airline to anther  expamle air france and delta 300$ ,air canda 320$,american airlines 300$.
  • if there is a medical emergency, will contact the airline for a waiver  to change for free but we can not garentie the approval from the airlines.
  • Service fees
  • $50 per person for booking with all airlines except Royal air Maroc.
  • between $1 and $40 per person with Royal air Maroc.
  • $50 to make a change to an existing booking per person.
  • $75 to cancel and refund if the booking is refundable.
  • $250 to upgrade to business class.
  • $50 to book with reward points.
  • $75 to book an unaccompanied minor per person.
  • $25 to create a safer flyer account.
  • After 22 hours of sending the receipt, we assume that you agreed to pay the fees and the airline price imposed, which will be found on your booking email, and you agreed that all info on your booking is correct names, date of travel and airport departure and arrival, and agreed that you understand the rules of your ticket. the sale are final and non refundable.
  • All the charges are In US dollors currency.
  •  Email us at [email protected] to cancel your booking for free after 12 hours of sending the receipt.
  • The service fees is a payment imposed by Casablana travel services llc for the labor time consumed for booking and providing support.
  • The service fees may changed or waived in the time of booking.
  • The service fees are final and non refundable after 24 hours of conforming the booking, and making payment either in cases caused by Acts of God and Nature, overbooking and or changes made by carriers/hotels/car rental companies/tour operators, etc.
  • Charge-backs:
    • In case of a charge back Casablanca travel services will have to right to cancel your booking, and take a further legal action in  Pennsylvania jurisdiction.

Disclosure and Consent

We make every effort to honor the package price quoted originally, however; under certain circumstances your price may be subject to increase prior to full payment due to an increase in the cost for one or more of the travel components of your package.

Prices will not increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. 

By signing below, you expressly acknowledge your acceptance of these conditions applicable to your purchase and by signing your name and initials you have read and agreed to this being your signature by electronic transfer to Casablanca Travel Agency. 


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